Policy details

1. Introduction

Virtual Telehealth Care ("we," "us," or "our"), a part of the Osirius-Urania Health Network, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose personal information when you access or use the Virtual Telehealth Care website and related digital services ("the Service").

By using the Service, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

2. Information We Collect

Account Information. When you sign up for a free account, we collect your email address and, if you provide them, your name and phone number. We use a passwordless login system: we never see or store a password, only a one-time login link.

Optional Save-Your-Spot Information. On category pages, you can optionally leave your email so we can keep a record of your visit before you continue to a partner's site. This is never required — every page and every partner link works whether or not you provide it.

Usage Information. With your consent (see the banner shown when you first visit), we collect a randomly generated session identifier stored in your browser's local storage, the page you viewed, the page that referred you, and — if you arrived through a referral or affiliate link — the referral code in that link. We do not collect your IP address or any other device fingerprint as part of this system. If you decline consent, none of this is collected.

3. Use of Information

We use the information above to:

• Create and manage your free account, and send you the login link you request;
• Keep a record of your visit if you choose to save your spot on a category page;
• Respond to inquiries and support requests;
• Understand which pages and referral partners are working, using the session and referral information described in Section 2;
• Communicate with you about your account or the Service; and
• Comply with legal and regulatory obligations.

We do not sell your personal information, and we do not use it for third-party advertising.

4. Disclosure of Information

Shared Network Records. Virtual Telehealth Care is part of the Osirius-Urania Health Network, alongside Osirius Health and Urania Health. Your account and contact information (email, name, phone, and account stage — for example, whether you've signed up or saved your spot on a category page) is synced to the network's shared internal records system, operated by the same parent company, so our team can see a single record of your interactions across the network. This system is not public and is not a marketing platform.

Email Delivery. Login-link emails are sent through our transactional email provider, solely to deliver the email itself.

Care Services Partners. If you continue from a category page to a Care Services partner such as National Telehealth Providers or the BestChoiceRx pharmacy discount program, you leave our Service and their own privacy policy governs whatever information you provide them directly. We do not pass your account information to them automatically.

Legal Requirements. We may disclose your information if required by law or in response to valid legal requests such as subpoenas, court orders, or government investigations.

Business Transfers. If we merge with or are acquired by another company, your personal information may be transferred as part of that transaction.

5. Consumer Health Data

Some information we hold can relate to your health, such as which kind of care you were looking at when you saved your spot or contacted us. We use it only to provide the Service you ask for and to respond to you. We do not sell it, and we do not share it except as described in Section 4.

Where state consumer health data laws apply to you (for example, Washington's My Health My Data Act or Nevada's consumer health data law), you can ask us to confirm whether we hold your consumer health data, give you a copy, delete it, or tell you who we have shared it with, and you can withdraw your consent at any time. Use the contact details in Section 10.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute security.

If A Breach Affects You. If we discover a breach of security that exposes your health information, we will notify you without unreasonable delay, and in any case within 60 calendar days of discovering it, and we will notify the Federal Trade Commission and other authorities where the law requires.

7. Third-Party Links

The Service may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy applies solely to information collected by Virtual Telehealth Care. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided personal information to us, please contact us so we can delete it.

9. Changes to This Policy

We may update or modify this Privacy Policy at any time without prior notice. Updates will be effective immediately upon posting to the Service, and your continued use constitutes acceptance of the revised Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

Virtual Telehealth Care
Part of the Osirius-Urania Health Network
312 W 2nd Street, Suite A4321
Casper, WY 86201
[email protected]