Common Questions
Common questions
What does my free account actually get me?
It's the key that unlocks the network — Primary Care, Urgent Care, Mental Health, Dermatology, the pharmacy discount program, and Vet Care all become available to start once you have an account. The account itself is free; you only pay for a care plan you choose to start, and each one is priced separately.
Who actually treats me — Virtual Telehealth Care?
Independent licensed providers make every clinical decision. Virtual Telehealth Care itself doesn't diagnose, treat, or prescribe.
How much does each service cost?
Primary Care starts at $35/month, Urgent Care at $28/month, Mental Health at $21/month, Dermatology at $35/month, and Vet Care at $21/month — see each service's own page for the full tier breakdown. Your Virtual Telehealth Care account is free; you only pay a plan's price once you choose to start it.
Is the prescription discount pharmacy insurance?
No. It's a discount program, not an insurance plan. It doesn't replace insurance and isn't accepted everywhere — check the current formulary on our Pharmacy page and confirm participation with the pharmacy before relying on it.
Do I need a separate account for each service?
No — one Virtual Telehealth Care account reaches all six categories. Questions about a plan you've already started are handled through that plan's own account.
Can I cancel anytime?
There's nothing to cancel on the Virtual Telehealth Care side — the account is free, no subscription running. A care plan you've started is canceled under that plan's own terms.
Is Vet Care for emergencies?
No. Vet Care is informational guidance only, not for diagnosis, treatment, or emergencies. If your pet is having an emergency, contact a local emergency veterinary clinic immediately.
Can I order lab tests?
Yes. Choose from 14 walk-in lab panels on our Lab Tests page, each self-pay with the price shown upfront. No doctor's visit is needed to order; you walk in at a participating Quest Diagnostics location and review your results with a licensed healthcare provider. Panels can't be ordered for New York, New Jersey, or Rhode Island addresses.
How do I sign in to my account?
Use the Login link — enter your email and we'll send a secure one-time link. No password to remember or lose.